How do I register?

We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own CNRAUTOPARTS profile by clicking here to register.

BTW, you also can register via Facebook account or Amazon login.

Why should I create an account?

A CNRAUTOPARTS account makes shopping with us much easier. Allows you to:

Check the status of your current order and keep track of previous orders.

Contact Customer Service with questions, order update, and general assistance.

Store your shipping and payment information to ease checking out process.

Ask questions and/or write reviews about a product. By adding a product reviews, you can much more points.

Add an item to “My Wish List” so that you can purchase in the future.

I cannot login to my account

Check your login details carefully. Make sure the email address is the same one you used for registration, and the password you entered is correct. Please make sure that your web browser accepts cookies. It might be a problem caused by CNRAUTOPARTS system maintenance; please wait 5~10 minutes and try again. If you are still not able to access your account, please contact our Customer Service and outline the problem.

I forgot my password

If you forgot your password, just click the "Forgot your password?" link on “sign in” Page and we will send you an automated email with information on how to reset your password.

How can I change my password?

Log in to your account. password.

Locate the “Change Password ” option on the left corner and click it to reset your

How do I place my order?

Ordering online from is easy! When viewing an item, simply select yours and quantity needed and then click ‘ADD TO CARt’. Once you have your desired items in your Cart, simply click the ‘PROCEED TO CHECKOUT’ button. You will then be prompted to either sign in to your account or to create a new account. Next, enter any discount coupon codes or Z Points that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!

How do I view my order status? makes it easy for everyone to keep track of his/her account.

1. Sign into "My account" and click on "My orders"

2. In “My Orders”, you will be able to view all your orders and current status of each ordered item.

What are all the order status?

In "My Orders", you can easily find each order you've placed and its current status. On your order details page, various types of help options will be available based on your order status.

Order Status That Means:
PendingPayment haven't been recieved.
Pending PaymentPayment haven't been recieved.
Pending PayPalPayment haven't been recieved.
ProcessingPayment received. Orderwill be arranged for processing on business day.
ShippingOrder is on shipping
CompleteOrder has been shipped and the tracking number is available.
On HoldOrder has not been shipped, waiting for confirmation from customer.
Suspected FraudThe order transaction is suspected of fraud and temporarily suspended.
ClosedOrder closed
CanceledOrder has been canceled.
How can I cancel my order?

We all change our minds from time to time... We want you to be 100% satisfied with your purchase.

Whether you want a refund, store credit, or an alternative product we will process your cancellation request immediately and without any hidden fees.

A few things to keep in mind:

Non-Returnable products cannot be cancelled or modified once manufacturing has begun, they include:

*Items Marked "Non-Cancelable" or "Non-Returnable" (clearly indicated on the product page before placing your order)

You can do it via our RMA in your account.

Can I change my shipping address/method after placing an order?

Yes. Please let us know and we will try to have your delivery details changed.

Please note that the packages that have already left our warehouse cannot be changed.

Shipping & Tracking
Do you ship to my country?

We ship orders all over the world. If you want to know more detailed information, please check the dedicated “Shipping Info”.

Do you ship outside the United States? currently mainlyships within the continental United States.

For other countries and regions, please confirm with our customer service or leave a message to us.

Return & Refunds
How do I return or exchange an item?

To apply for refund or replacement, generally, we follow these 4 steps:

1. Submit a request.

2. Receive and print return merchandise authorization (RMA) and shipping label.

3. Mail the merchandise back as well as stick both the RMA label and shipping label on the outside of the package.

4. Once the merchandise is received, your refund would be issued or a replacement shipped.

Here I will tell you how to submit a request:

1. log in to your account.

2. Click "My Returns"---' Create New Returns'---"Select Order to Create RMA"---"Next"

3. Fill out the form and click "Submit Request".